Learn how to connect, track and manage the items that matter to your team with Assets for Jira Service Management. Resources to help you plan and set up a successful move to cloud. Search for issues, navigate to your work, use advanced search, and work with your search results. Use forms in Jira Service Management. Step 2: view progress at-a-glance. Every morning you come in with a ‘feeling’ about how things are coming along. Use the Road Map gadget to reaffirm your hunch each time you glance at the dashboard. The Road Map gadget gives you a quick view of the number of issues assigned to your next release, and how many of those have been resolved. What are project roles in Jira Service Management? Show more; Get started with Jira Service Management for admins; Get to know your Jira Service Management project. Quick reference guides for starting your service project; Explore a demo service project; Set up queues for your team; Capture the right request details with request types; Show more The Issues metric in Jira represents the number of active tasks or projects that require attention and can track progress and workflow within a team or organization. See all of our 200+ pre-built dashboards. on any device. email reports, set goals, calculate metrics, receive daily scorecards, etc. Customer requests become issues that you can view and work on in queues. Jira Service Desk comes with default queues that your administrator can update to automatically triage issues for your team. As an agent, you can see how many issues are in each queue, and switch between queues to work on the right issues at the right time. Another way to get the activity count would be using API/web hooks to make a call to the Change Logs API as explained in the community article below: Count-Comments-and-Issue-History-for-Jira-Issues. Note: Using the API as specified in the article above would help to get a count of comments and activity for existing tickets as well. An inspiring Jira Service Desk Dashboard can significantly boost productivity and efficiency within the support team. By having a clear overview of ticket backlogs, resource allocation, and ticket resolution rates, team leaders can make informed decisions and optimize workloads. One effective example is the “Agent Performance” dashboard. Teams everywhere use Atlassian Jira Software, Jira Service Desk, and Jira Core to track software development projects, IT support, operations, marketing, accounting, and everything in between. For many companies, Jira is a treasure trove of data on the status of their projects and the health of their business. pvvJDZ.